Refund policy

Returns & Satisfaction Policy

At Natural Starr, we’re all about keeping your skin glowing and your hair deeply nourished. Every product is made with care, and we truly stand behind what we create. Your satisfaction matters to us; always.

Because of the nature of our products, all sales are final. That said, we’re human—and we believe in making things right when we can. We may offer store credit or, in certain situations, a courtesy coupon to help make your experience a positive one.

If something isn’t quite right, just reach out to us within 5 days of your delivery and we’ll take a look. Please note that only items purchased directly from NaturalStarr.com are eligible for consideration.

Cancellation Policy

Once you place your order, our team gets to work right away (we move fast because we’re excited for you to get your goodies 💛).

Because of this quick turnaround, we’re unable to:

• Change shipping addresses
• Apply discount or promo codes
• Make price adjustments
• Cancel orders once they’ve been submitted

We recommend giving your order a quick double-check before hitting that “submit” button—just to make sure everything is exactly how you want it.